Making Your Business Easier
Free Support is provided by E-mail with a target response of 48 hours to all customers who have purchased a licence key. Free Support is also provided for customers evaluating software. For the fastest response, customers should purchase a support package at the time of buying the software. Consider the cost and disruption if your system is down.
Ezi Solution Systems is pleased to offer Gold Support or Emergency Support for customers that have purchased Ezi Solution POS, Retail Man POS or Ezi Accounting software.
• Paid in advance for one years support
• Support by E-Mail, with a next day service for answers to questions.
• Recovery from system problems by analysis of data files and entire systems (may require use of FTP server).
• Recovery from system problems by direct access to the target computer – will require VNC or similar connectivity.
• Telephone support through Skype (Internet based Telephony).
• Interactive support with TeamViewer or LogMeIn.
• Paid for investigation of one incident or support issue
• Recovery from system problems by analysis of data files and entire systems (may require use of FTP server).
• Recovery from system problems by direct access to the target computer – will require VNC or similar connectivity.
• Telephone support through Skype (Internet based Telephony).
• Interactive support with TeamViewer or LogMeIn.
| Software Support | GBP (inc. VAT) | GBP (exc. VAT) | USD (exc. VAT) |
| Retail Man POS 1-user Gold Support | £ 53.50p | £ 44.58p | $ 60.00 |
| Retail Man POS 2-user Gold Support | £ 75.00p | £ 62.50p | $ 84.00 |
| Retail Man POS 4-user Gold Support | £118.00p | £ 98.33p | $132.00 |
| Retail Man POS 6-user Gold Support | £161.00p | £134.17p | $180.00 |
| Retail Man POS 8-user Gold Support | £204.00p | £170.00p | $228.00 |
| Retail Man POS Extra User Gold Support | £ 21.50p | £ 17.92p | $ 24.00 |
| Ezi Accounting 1-user Gold Support | £26.50p | £22.08p | $30.00 |
| Ezi Accounting 2-user Gold Support | £35.50p | £29.58p | $30.00 |
| Ezi Accounting 4-user Gold Support | £53.50p | £44.58p | $60.00 |
| Ezi Accounting Extra User Gold Support | £ 9.00p | £ 7.50p | $10.00 |
| Emergency Support | £44.50p | £37.08p | $50.00 |
Updated on 21st Aug 2017
SALES
Buy support or upgrades from Ezi Sales or @ccounting.
• Buy Gold Support by PayPal or Credit Card on Ezi Sales (in GBP) or @ccounting (in USD)
• Most major currencies are accepted. Prices are converted at the time of purchase to GBP or USD.
• Gold Support is for 12 months from the date of purchase.
• The latest version and latest update of software are recommended, to receive the latest fixes.
• Customers will be advised of how to contact Ezi Solution Systems Support after Gold Support has been purchased,