Support Information for Retail Man POS System

Retail Man converts your PC into a powerful Point of Sale system when used with POS hardware such as Receipt Printer, Barcode Scanner, Cash Drawer, Pole Display and Scales.

Most customers find Retail Man easy to install and use, but a few customers do experience some difficulties with initial setup.

Gold Support is recommended to minimise downtime and to help with setup.

This page contains information that we hope will get customers started quicker. A new version of the package is normally produced every 2 to 3 months. Customers are recommended to upgrade the software to take advantage of new features and fixes.

Gold Support packages is available for those customers that require higher levels of support.  Please click on the images below for details.  Please see the list of resellers, who may offer enhanced levels of support in many countries.

Buy Gold Support from only $60/£44.58!

Minimum PC requirements

  • A PC is required with a minimum of Pentium 1000MHz processor, 250MB disk space, 600x800 screen, Windows Vista or newer.  A higher specification PC may be required if other software is to be run along with Retail Man. 
  • Windows 7 or above is recommended for PCs that are running with locales that do not use the Latin script.
  • A server is required for running multi-user Retail Man system, with one PC per point of sale terminal.  Windows Server or Windows 10 are recommended for the server.
  • A CD-Writer or similar device is recommended to enable regular backups of the data held in Retail Man.
  • An Uninterruptible Power Supply (UPS) is recommend to minimise the effect of power fluctuations and loss of power.

General Requirements for POS Hardware

  • The cash drawer should have a serial interface or connect to the receipt printer.
  • The barcode reader should have a keyboard interface.
  • See the hardware requirements page for more details of supported hardware and suppliers

Support Information

Mini Support Guides


Arabic Chinese Dutch French Portuguese & Spanish

  • Please see Languages page for more information.
  • Download the User Manual in Arabic from here. Prepared by Alkehebra IT Services in Libya.
  • Download the user manual in Spanish from here.
  • Ezi Solution are looking for partners to market the Chinese, French, Portuguese, Spanish software

Integrated Payment Processing for Debit Card and Credit Card

Retail Man POS has integrated payment processing in UK and Ireland with PaymentSense, in USA and Canada with ChargeItPro, in Nigeria with ITEX and Xpress Payments, in Australia with PC-EFTPOS. Improve the speed of operation and reduce the risk of errors by integrating Retail Man POS with Payment Processing! Please contact Ezi Solution Systems for more information.

  • Version 2.7 Retail Man POS is needed for the latest features and supported interfaces
  • The setup and options are under Maintenance, Hardware, Credit Cards
  • Select PC EFTPOS for Australia
  • Select ChargeItPro (Gravity) for USA and Canada
  • Select PaymentSense for UK and Ireland
  • Support for Nigeria and other countries can be added using the Generic option (Serial or Network)
  • Search for Credit Cards in the Help file for more information
  • Payment processing guide for ChargeIt Pro (Gravity) (for USA and Canada)
  • Payment processing guide for PaymentSense (for UK and Ireland)
  • Setup Guide for Credit and Debit Card Processing
  • Please send an E-Mail to Ezi Solution for queries about payment processing options.


Ubuntu Linux

  • Still in Beta Test. Retail Man has been tested on Ubuntu 7.04 Linux OS (32-bit), using Crossover Office Pro 6 (not the demo version).
  • After installing Crossover Office, Retail Man can be installed using the steps listed below.
    • Applications - Crossover - Install Windows Software
    • Install unsupported software ... etc
    • New bottle: retailman
    • Create from template: win98

Contacting Ezi Solution Support

  • Please look through this page, the documentation and Ezi Forum before contacting Support
  • Send an E-Mail to if you have questions that are not covered by this page or the manual. We need the information below before we can answer a support question.
    • The version of Retail Man (see Help => About)
    • The version of Windows being used (e.g. Windows Vista, 7, 10, Server 2012)
    • The company name (for licensed software) or The web site where Retail Man was downloaded.
  • Ezi Solution will try to respond to support questions within 48 hours, but this may not always be possible. 
  • Gold Support is recommended to ensure the fastest resolution of support issues.

Windows Vista, Windows 7, 8 and 10

  • Install Retail Man using the Administrator account or an account with administrator privilege.
  • Or start the installation, RIGHT CLICK on the download, then choose RUN AS ADMINISTRATOR to start the installation.


  • Upgrades from similar releases (e.g. 2.1.11 to 2.1.15) are available free of charge.
  • Upgrades to increase the number of licensed users are available, payable by Credit Card. Full details are listed on upgrade options.
  • Upgrades from one major release to another (e.g. 2.1 to 2.7) are available on payment of a fee, payable by PayPal or Credit Card. 
  • Prices for upgrades to Version 2.7 start at USD 80.00. Full details are listed on upgrade options.


Warning - The download for Retail Man 2.7 is for new installations and for  upgrades. A new licence has to be purchased to use Retail Man 2.7, activation is required.  Customers on support can request a free licence key.   A full backup is recommended before upgrading Retail Man.


Common Issues with Installation & Initial Use

  • Downloads  - Ensure that the file is full size (16,912kB). Try downloading again if there are errors during installation.
  • Invoices & Quotes - Words that are specific to your business can be specified under Maintenance -> System Setup -> Sales.
  • Languages - A language file can be created in Arabic, English, French, German, Greek, Italian, Japanese, Spanish.  This can be used to change the screens and reports to have headings in these languages. Initially all the headings have been created in English. See Maintenance -> User Settings -> Master User -> Settings -> Interfaces.
  • Localisation - Country specific options can be set in Maintenance -> System Setup -> General.  Options include the date format, paper size, currency symbol, name of tax.
  • Multi-currency - Ensure Allow Multi-currency Payment box is ticked on Maintenance -> System Setup -> POS. The currencies and exchange rates can be changed by a right click on Cash button on Payment screen.
  • Menus - Retail Man can be used using two menu systems. See Maintenance -> User Settings -> Master User -> Settings-> Interfaces.  The options are Big Buttons or Menu & Toolbars.  The choice of menu system is down to the user.  The background image can be changed on the same setup page.
  • POS Hardware - Options can be set under Maintenance -> System Setup -> Hardware.  Details of the reports printer, POS printer, customer pole display, cash drawer can be configured.
  • Screens - Retail Man is designed to run on a 800 by 600 screen size. Use of a smaller screen resolution will cause the information inside its windows to disappear.
  • Server Installation - Install the program on C:\RMAN on the server, then from the network station, map the server C: drive to F: drive letter, then create a short cut on the station to point you to F:\RMAN on the server.
  • Touch Screens - Configure the software to use Big Buttons.  See Menus above.

Removal of Retail Man

Open \RMAN\ folder and run UNINS000.EXE.


Other Information
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All Ezi Solution products can be purchased on Ezi Sales site (GBP prices) or (USD prices).
Customers based in UK and Ireland can apply for a free listing on the AdMax Directory site.